Policy Concerning Cancellation/ No Show / Early Departure
We completely understand that sometimes the plan may require last-minute changes, and we believe in ensuring our guests are aware of the terms governing cancellations, no-shows, and early departures. Please make it sure that cancellation charges will be effective from the date we receive your mail in writing about your booking cancellation. Please read our policy carefully to avoid any surprises.
OuOur cancellation policy is structured as follows:
- 30 days or more prior to arrival: A cancellation fee of 10% of the total tour cost will be applied.
- 15 to 29 days prior to arrival: A cancellation fee amounting to 30% of the total tour cost will be charged.
- 07 to 14 days prior to arrival: A cancellation fee of 40% of the total tour cost will be incurred.
- 02 to 06 days prior to arrival: A cancellation fee of 50% of the total tour cost will be levied.
- Less than 48 hours before arrival or No Show: No refund will be granted.
Please Note:
- Bookings for the Jeep Safari and the Boat Safari are confirmed as non-refundable transactions.
- For reservations made during peak season periods, including weekends and specific holidays (Holi, Diwali, Christmas, and New Year), a distinct cancellation policy applies to hotel and forest lodge bookings. The specific terms for these periods will be clearly communicated at the time of booking.
Our Liabilities and Limitations:
We are committed to providing an exceptional travel experience, but it’s important to understand the scope of our responsibilities. Please carefully read the following liability and limitation policies:
- Providing the services listed in your tour package description, including accommodations, transportation, activities, and any other services directly booked by us.
- Ensuring that all providers (e.g., hotels, transportation companies, guides) meet our standards of quality and safety.
- Please note that after you finalize the tour/service cost and in case there are any hikes in permit fees of safaris/museums, taxes, fuel cost or guide charges decided by the Govt of India, the same would be charged as extra.
However, please note that we are not liable for:
- Acts of God: Including but not limited to natural disasters (earthquakes, floods, etc.), inclement weather, or any other unforeseen events.
- Personal Injury or Illness: We are not liable for any personal injury, medical condition, or illness sustained during the tour unless caused by our negligence or failure to provide contracted services
Important Note:
In case your safari is not booked due to reasons like technical error or non-availability of seats, we will refund the whole amount in your given bank account. The same would be communicated accordingly.